Dealer Carl Sewell of Dallas celebrates his family company's centennial this year. The last few years of the Sewell family's first century in business have been among the industry's most challenging periods. But Sewell Automotive Cos. is prospering, despite losing Hummer, Saab and Pontiac stores. The company acquired stores and added employees during the downturn. Its 13th dealership, an Infiniti store, will open in November. Sewell Automotive posted $1.2 billion in revenue and retailed 27,000 new and used vehicles last year. It's a long way from the beginning in 1911 when Carl Sewell Sr. and his father began selling cars while running the family's hardware store and movie theater. marshal. Upon being sworn in, she was handed an arrest warrant for notorious criminal Bonnie Parker. "She had no use for anybody who made an excuse, and she was tough to trick," Sewell recalled. "She'd heard better stories than I could create and so had my dad, for that matter. Trying to trick a car dealer and a deputy marshal was a tall order for a teenager." Sewell spoke with Staff Reporter Amy Wilson. Q: What meaning does your centennial have in the marketplace? A: It's a celebration of our relationship with our customers, which is generational, as well as a celebration of our relationship with our associates, which is also generational. We have second and third generation people who work here. And it's a celebration for the family that we've been able to keep a family business going for 100 years. When did you start in the business? I was born in the business. My father really started the business. He worked for his father, but his father never really learned to drive. They got the first car when my dad was 14 in 1911. My dad assembled it and taught the farmer how to drive his very first car. I went to work in our Cadillac dealership in 1957. I was 14. Who were your mentors? I was very lucky. My father was a tremendous mentor. In addition, Stanley Marcus, who built Neiman Marcus, and Erik Jonsson, who built Texas Instruments. And a man named Bob Moore, who was the most successful automobile dealer I've ever known, in Oklahoma City. When you had an industry specific question, I never called him that he didn't have what I would say would be the answer. He really introduced me to the value of consultants and processes. His service processes were as good as anything I'd ever seen. What else did you learn? It's a long list: managing financing, managing people, building relationships with customers, the value of the customer, the value of your associates. You're widely known for your best selling book Customers for Life. How would you boil down your view on customer service? It sounds a little trivial but it's really true: Treat the customer how you would like to be treated. It's the golden rule. But then you have to have the processes in place that will allow you to do that in an efficient manner, and you have to have the people in place who are capable of executing at that level. You've said you shifted your focus from sales to service. Why? The car we sell is the same car that the dealer down the street sells. So the improved experience for the customer is certainly the sales process but it's also the service process. So as we improve the quality of our service process, we made it more comfortable for the customer. We provided free loan cars. We started opening on Saturday for service 40 years ago, when that was rare. Today in the luxury world, if you don't provide free loan cars, if you aren't open on Saturday and extended hours in the evening, you're really not serving your customers to the level they want to be serviced. How do you maintain the edge on luxury competition if that's the price of entry now? We feel our advantage at this point is the quality of the people that work here. We try and recruit the very best. And then we expect everyone to have at least 40 hours a year of additional education and training. Other dealers say they've learned a lot from you. Wisconsin dealer John Bergstrom told me he visits Sewell twice a year. Why is it important to share? It goes both ways. I learn a tremendous amount from John Bergstrom. I don't think we care for our customers as well as John cares for his. So many people had taken the time to share with me, so that I could learn. And I felt there was an opportunity for all of us to learn how to do things better. That's good for the industry and good for the brands we represent. How have you been able to grow during the downturn? First and foremost, we feel very fortunate to be in Texas. I'm old enough where I've seen several recessions, and I've learned that you rarely should buy dealerships when the times are really good. The best time to buy a dealership is most likely when you're in a recession. So we had saved our money in anticipation of the next recession and here we are. We've added six franchises. Some of them were replacements. How did you manage through the GM bankruptcy? We felt our obligation was to our customer. We shared that, at that time, we'd been there 97 or 98 years, and we promised we'd continue to be there to take care of them. We were pretty sure we'd survive on the other side of the bankruptcy. We were surprised and very pleased by the way our government supported GM through the bankruptcy. 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You can usually find me buying one box of Thin Mints and one box of Samoas. Those are my all time favorites. Right when I get home, I place the Thin Mints in the freezer. They taste best straight from the freezer. Yum! As if the cookies aren good enough by themselves, I thought it would be fun to share a few recipes using Girl Scout Cookies. I cannot wait to try the Samoas popcorn. I going to try making it for our next movie night. This Internet site provides information of a general nature and is designed for educational purposes only. If you have any concerns about your own health or the health of your child, you should always consult with a physician or other healthcare professional.
Save Up To 70 Off Discount 385664 023 Womens Air Jordan 6 Black Infrared 2014 Black Black Infrared,653996 840 Men Size Nike KD7 35K Degrees 2014 travelling by bicycle tried to escape an encounter with dogs Friday, but got sucked into the Island landscape a bit more than he could handle. of a man trapped in a marsh off a cottage lane in Point Prim. Wade MacKenzie, chief of the Belfast fire department said the man, in his mid 50s, was renting a cottage in the area and went for a bicycle ride along Point Prim Road. He was able to out run some dogs that took after him, but he didn't want to return past those dogs again on the return home. The visitor took one cottage lane down toward the shore, thinking he would go along the shore and up another lane to make a circle past the dog attack area up on the main road. Trouble was, there is marshy land between the two cottage lanes he was trying to navigate. The man, carrying his bicycle, tried to walk through the wetland area, but ended up stepping in the middle of a muddy, oozy, marsh puddle and got stuck. "He was stuck up to near his knees," said MacKenzie. "He was carrying his bicycle and didn't want to set his bike down in the mud, but then he got stuck. It was suction that was sticking him. "He had his cell phone with him and he called 911 because he couldn't move," said MacKenzie. "One of the firemen had to crawl out to get him." The bike ended up getting totally muddy but the man declined treatment on scene from Island EMS and the incident ended with the rescue, said MacKenzie. 385664 023 Womens Air Jordan 6 Black Infrared 2014 Black Black Infrared Throw Away Container: Are you in the trap as you are going through this process that your Keep Container is overflowing while the others are literally empty. Look at each article to see if it is ripped, stained, or broken. If it is 100% unsalvageable it goes directly into the Throw Away Bin; "Do not pass Go, do not collect $200.00". However, do not throw away just because it's ugly those items will go into your Donate Bin. Donate Container: "One man's junk is another man's treasure". Give as many things as you can to charity. You will be helping someone else, it will make you feel good and you may get a tax deduction. Now get rid of everything but the keep container. As soon as you finish sorting your stuff, immediately get the Throw Away and Donate containers off your property. Load 'em up and move'em out. They have a way of finding themselves back into your closet. So once everything is in its container 1. Take large trash bags and put your Throw Away Container items into them. Walk outside and put them in the garbage. Halleluiah you got rid of some stuff. 2. Load up your car with the Donate Containers and take them to the appropriate locations. 3. Go home and take a shower. You probably smell bad after lugging all those old clothes around. 3. DIVIDE REMAINING ITEMS You now have considerably fewer clothes than you did when you started. If you don't then the laws of physics apparently do not apply to your closet. Now begin sorting. This is the fun part (if there is a fun part to closet organizing). If you have room take out of season clothes and put them in clear containers or garment bags and store in a different part of the house until it is time to switch them out by season. If you don't, put the off season clothes to the back of the closet rod. You can sort by color if you want. Place all skirts together, separate by length, hang dresses all together, all suits together, sport coats, slacks and dressy pants. You can sort by arranging professional clothes together including any outfits you might wear on an office casual day. This will make getting dressed so easy you can push your snooze button one extra time in the morning. Separate your special occasion outfits and hang together. By now you have gotten rid of your junior prom dress so it should be pretty easy to manage. Casual clothes are left to organize. These include your weekend wear things only your cat should see you in.
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